Shipping policy

Shipping Policy

At Femme & Fawn, each order is prepared with care and attention. We want your pieces to arrive safely, beautifully, and in a timely manner.

Where We Ship Femme & Fawn ships within the United States and internationally to select countries, including the United Kingdom and Canada.

Order Processing Time Orders are typically processed and shipped within 2–4 business days after your order is placed. Business days are Monday through Friday, excluding holidays. Please note that processing time is separate from the shipping transit time shown at checkout. During busy seasons, collection launches, or promotional periods, processing times may be slightly longer. We appreciate your patience as each order is carefully prepared.

Shipping Rates

Domestic (US)

  • Standard shipping: $7.95 flat rate on all orders
  • Free shipping on orders of $100 or more

International

  • A flat rate of $22.95 USD applies to all international orders

International Orders — Important Notes All international orders are final sale and non-refundable. We are unable to accept returns or issue refunds on international shipments. Please review your order carefully before completing your purchase.

International orders may be subject to customs duties, taxes, and import fees upon delivery. These charges are the responsibility of the customer and are not included in the order total or shipping rate. Femme & Fawn has no control over these fees and cannot predict their amount.

Delivery Time Once your order has shipped, delivery times will vary depending on the carrier and shipping method selected at checkout. Estimated delivery times are provided by the carrier and are not guaranteed. Delays may occasionally occur due to weather, holidays, carrier volume, or other circumstances outside of our control. International orders typically take 7–14 business days after processing.

Tracking Information Once your order ships, you will receive a shipping confirmation email with tracking information via your provided email. Please check your junk folder if you do not see it. Please allow up to 24–48 hours for tracking updates to appear after your shipping label has been created.

Lost, Delayed, or Stolen Packages Femme & Fawn is not responsible for packages that are lost, delayed, stolen, or marked as delivered by the carrier. If your package shows as delivered but you have not received it, we recommend first checking with neighbors, household members, your local post office, or the carrier directly. If you believe your package has been lost in transit, please contact us and we will do our best to assist.

Incorrect Shipping Addresses Please make sure your shipping address is correct at checkout. Femme & Fawn is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If an order is returned to us due to an incorrect address, the customer may be responsible for any additional shipping costs to resend the package.

Returned Packages If a package is returned to Femme & Fawn due to an incorrect address, failed delivery attempt, or refusal of delivery, we will contact you once the package is received. Additional shipping fees may apply if you would like the order resent.

Questions If you have any questions about your order or shipping, please contact us at: contact@femmeandfawn.com